Our history
Foundation and Origins
Forcola Global S.R.L. was founded in 2024 by a group of entrepreneurs and technology experts with the vision of transforming the way companies manage and relate to their customers. With a deep understanding of market needs and a commitment to innovation, the founders established Forcola Global S.R.L. to deliver interactive and personalized solutions that drive business efficiency and growth.
Our achievements
Among the most notable achievements of Forcola Global S.R.L. they find each other:
- The successful launch of an interactive platform that allows companies to manage their customer relationships more effectively.
- The implementation of solutions based on artificial intelligence to improve personalization and customer satisfaction.
- The establishment of a highly trained technical support team available 24/7.
These achievements have allowed Forcola Global S.R.L. stay at the forefront of the industry and offer high quality services to its clients.
Mission
First year:
- Launch the initial version of our interactive customer management platform.
- Sign contracts with at least 15 corporate clients.
- Implement a 24/7 technical support system.
Third year:
- Achieve customer satisfaction of 90% or more.
- Develop and integrate advanced functionalities based on artificial intelligence.
- Establish presence in at least two new countries in Latin America.
Fifth Year:
- Expand our operations to three new markets in Latin America.
- Achieve customer satisfaction of 95% or more.
- Integrate emerging technologies such as augmented reality and machine learning to improve the customer experience.
Goals
Technological innovation:
Develop and implement advanced technologies
that improve the personalization and efficiency of customer management.
Customer satisfaction:
Achieve and maintain a 95% customer satisfaction rate by delivering personalized services and exceptional support.
Market Growth:
Expand our presence in Latin America, establishing operations in at least three new markets in the next five years.
Operating efficiency:
Continuously improve the efficiency of our solutions and services, reducing response time and optimizing the customer experience.
Vision
To be the leader in interactive customer management solutions in Latin America, recognized for our innovation, customization and commitment to customer satisfaction, providing high-quality services that drive the growth and efficiency of our clients.